Shipping Policy
Effective Date: January 6, 2025
Thank you for shopping at Stixmavel. This Shipping Policy outlines the terms and conditions regarding the delivery of your purchases. Please review this policy carefully.
1. Processing Time
Order Processing
Orders are processed within 1-3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Delays
Processing times may be extended during peak seasons, holidays, or due to unforeseen circumstances. Customers will be notified promptly of any significant delays.
2. Shipping Options and Costs
Available Shipping Methods
We offer the following shipping options:
Standard Shipping: Delivery within 5-7 business days.
Expedited Shipping: Delivery within 2-4 business days.
Overnight Shipping: Delivery within 1 business day.
Shipping Costs
Shipping costs are calculated based on:
The weight and dimensions of the package.
The destination address.
The chosen shipping method.
Shipping fees will be displayed at checkout.
3. Tracking Your Order
Shipment Confirmation
Once your order is shipped, you will receive an email confirmation containing the tracking number.
Tracking Information
You can track your shipment using the tracking number provided. If you encounter issues, please contact us at support@stixmavel.com.
4. International Shipping
Availability
We offer international shipping to selected countries. The list of eligible countries is displayed at checkout.
Customs, Duties, and Taxes
Import duties, taxes, and other charges are not included in the item price or shipping costs.
These charges are the buyer’s responsibility and vary by country.
5. Lost or Damaged Shipments
Lost Shipments
If your shipment does not arrive within the estimated delivery timeframe, contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue.
Damaged Shipments
For items received damaged, retain the original packaging and contact us at support@stixmavel.com with photographic evidence to initiate a claim.
6. Undeliverable Packages
Incorrect Address
Stixmavel is not responsible for undeliverable packages due to incorrect or incomplete addresses provided by the customer. Additional shipping fees may apply for reshipments.
Unclaimed Packages
Unclaimed packages returned to us will incur additional shipping fees if reshipment is requested.
7. Contact Information
For questions or concerns about this Shipping Policy, please contact us:
Email: support@stixmavel.com
Website: stixmavel.com
By placing an order, you agree to the terms outlined in this Shipping Policy. We reserve the right to update or modify this policy at any time without prior notice.