

Payment Policy
Effective Date: July 5, 2025
Website: https://stixmavel.com
Email: info@stixmavel.com
Phone: +44 1273 982 614
Business Address: 15 Wellington Crescent, Brighton BN2 7BG, United Kingdom
Welcome to Stixmavel, your trusted destination for organic, ethical, and skin-safe beauty products. We are committed to providing a secure and seamless shopping experience for every customer. This Payment Policy outlines the terms, accepted methods, conditions, and processes related to payments made on our website.
By purchasing any product or service from https://stixmavel.com, you agree to comply with this Payment Policy. Please read the details below before completing your transaction.
1. Accepted Payment Methods
We currently accept a variety of secure and convenient payment options for both domestic and international customers:
Credit Cards: Visa, Mastercard, American Express, Discover
Debit Cards: All major debit cards with a supported payment network
PayPal: For verified accounts (subject to PayPal’s own terms and conditions)
Apple Pay & Google Pay: Available at checkout on compatible devices
Shop Pay: Available to customers using Shopify’s accelerated checkout system
Gift Cards: Stixmavel-issued digital gift cards (when available)
All transactions are processed in United States Dollars (USD). If you are using an international card, your bank may convert the currency at their prevailing exchange rate and may charge a currency conversion fee.
2. Secure Payment Processing
We prioritize your security. All payment transactions on Stixmavel are encrypted using SSL (Secure Socket Layer) technology and processed via PCI-DSS-compliant payment gateways. This ensures your financial data is protected during every transaction.
We do not store your complete payment card information on our servers. Your data is processed securely by our payment providers.
3. Payment Authorization and Verification
To protect against fraud and unauthorized transactions, your payment must pass several verification steps:
Payment gateways may verify the card number, billing address, CVV, and postal code.
Large or high-risk orders may trigger additional verification, including ID checks or email confirmation.
We reserve the right to cancel any order that cannot be verified or appears suspicious.
Once payment is approved, you will receive an Order Confirmation Email. If your payment fails or is declined, your order will not be completed, and no items will be shipped.
4. Currency and Conversion Fees
All prices listed on our website are in USD. If you are paying with a non-USD bank account, your bank will convert the amount to your local currency. This may result in:
A slight variation in the final amount charged
Additional foreign transaction fees imposed by your financial institution
A delay in charge appearance on your statement
Please check with your bank or card issuer for exact rates and fees. Stixmavel is not responsible for conversion charges applied by third-party financial institutions.
5. Order Confirmation and Payment Receipt
After a successful transaction, you will receive the following:
An Order Confirmation Email outlining your purchased items, total amount paid (in USD), and shipping details
A digital receipt as proof of payment
If you do not receive a confirmation within 15 minutes, please check your spam folder or contact us at info@stixmavel.com.
6. Payment Issues or Errors
If you encounter any problems while making a payment:
Double-check your card number, expiration date, and CVV
Ensure your billing address matches what your bank has on file
Try a different payment method or device
If the issue persists, reach out to our support team with:
A screenshot of the error message
Your full name and the email address used at checkout
The time and date of your attempted purchase
We will assist you in resolving the issue or provide alternative payment methods where possible.
7. Partial Payments and Deposits
We currently do not accept partial payments, down payments, or installment plans. Full payment is required at the time of checkout to confirm and process your order.
Should we launch installment or financing options in the future (e.g., via Klarna or Afterpay), these terms will be updated accordingly.
8. Digital Products and Gift Cards
If you purchase a Stixmavel digital gift card:
It will be delivered electronically to the provided email address after payment.
Gift cards can only be redeemed at https://stixmavel.com.
Gift cards are non-refundable and non-transferable.
Lost or stolen cards will not be replaced without valid proof of purchase.
9. Taxes and Duties
Applicable sales taxes will be calculated at checkout based on your location and local regulations.
For international orders, you may be charged additional customs duties, VAT, or import taxes upon delivery. These are not included in the product or shipping prices and must be paid by the recipient. Stixmavel is not responsible for such charges.
10. Fraud Prevention and Security Measures
To protect our customers and business:
All payment transactions are screened using automated fraud detection systems.
Suspicious transactions may be placed on hold or canceled.
We may contact you via email to verify high-value or unusual orders.
We reserve the right to refuse or cancel any order that we believe may be fraudulent or in violation of this policy.
11. Cancellations and Refunds
You may request an order cancellation within 12 hours of placing your order by contacting us at info@stixmavel.com. If your order has not been processed or shipped, we will cancel it and issue a full refund.
Refunds for canceled or returned orders will be issued:
To the original payment method
In USD, excluding any non-refundable fees or shipping charges
Within 5–10 business days, depending on your bank’s processing time
For full details, please refer to our Refund and Returns Policy.
12. Payment Policy for Promotions and Discounts
From time to time, we may offer discount codes, promotional offers, or bundle pricing. Please note:
Discounts must be applied at checkout—they cannot be retroactively added.
Promotions are valid only during the specified time and cannot be extended.
Only one discount or promo code may be used per order unless otherwise stated.
Discounted products remain subject to all terms outlined in this policy.
13. Payment Policy Updates
Stixmavel reserves the right to modify or update this Payment Policy at any time. Changes will be posted on this page with a new Effective Date. It is your responsibility to review the policy before completing a purchase.
Continued use of our website following any updates constitutes your acceptance of the revised policy.
14. Contact Us
If you have any questions, concerns, or require assistance with a payment, feel free to reach out to our team:
Email: info@stixmavel.com
Phone: +44 1273 982 614
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)
Website: https://stixmavel.com