Stixmavel Sales Policy

Effective Date: January 6, 2025

Welcome to Stixmavel, your destination for high-quality children’s toys designed to inspire creativity and fun! By purchasing from Stixmavel, you agree to our sales policy and understand the terms governing your order. Please read the following carefully before making a purchase.

1. General Terms of Sale

By placing an order on our website https://stixmavel.com, you confirm that you are at least 18 years old or have the permission of a parent or guardian. You also agree to provide accurate and complete information for processing your order, including billing and shipping details.

2. Product Information and Pricing

We make every effort to provide accurate product descriptions, images, and pricing on our website. However, we cannot guarantee that all information is always complete or error-free. In the event of a pricing error or product misdescription, we reserve the right to correct such errors, even after an order has been placed. If an error is discovered, we will notify you and offer options, including canceling the order or adjusting the price.

3. Order Processing and Confirmation

After placing an order, you will receive an email confirming that we’ve received your order. This confirmation email will contain your order details, including the order number, shipping address, and estimated delivery date. However, this does not mean that your order has been approved for shipping. All orders are subject to approval, and we reserve the right to cancel or reject any order for reasons including, but not limited to, product availability, payment issues, or suspected fraud.

4. Payment

We accept several payment methods, including major credit cards, debit cards, PayPal, and other electronic payment options. By submitting your payment details, you authorize us to charge your chosen payment method for the total amount of your order, including taxes and shipping costs.

5. Shipping and Delivery

We offer shipping within the United States and to select international locations. Shipping charges are calculated based on your location and the delivery method chosen at checkout. We aim to process and ship your order within 1-2 business days after payment has been confirmed.

Once your order is shipped, you will receive a tracking number via email. Please note that shipping times may vary depending on the carrier, weather conditions, or other external factors.

6. Returns and Refunds

At Stixmavel, we want you to be satisfied with your purchase. If you are not happy with your product, you may return it within 30 days of receiving the item for a full refund or exchange. The product must be in unused and resellable condition, with all original packaging and tags.

Please note that return shipping costs are the responsibility of the customer unless the item is damaged or defective upon arrival.

For more detailed information on how to initiate a return, please refer to our Refund and Return Policy.

7. Cancellations

You may cancel your order within 24 hours of placing it. Once an order is processed for shipping, it cannot be canceled. To cancel your order, please contact our customer support team immediately at info@stixmavel.com.

8. Customer Support

If you have any questions or need assistance with your order, our customer support team is here to help. You can contact us via:

9. Limitations of Liability

To the maximum extent permitted by law, Stixmavel is not responsible for any direct, indirect, incidental, or consequential damages that result from the use of our products or website. This includes, but is not limited to, damages for loss of profits, use, data, or other intangible losses.

10. Changes to the Sales Policy

Stixmavel reserves the right to modify or update this Sales Policy at any time. Any changes to this policy will be posted on this page, and the Effective Date will be updated accordingly. We encourage you to review this policy periodically to stay informed about our terms and practices.