
Sales Policy
Effective Date: July 5, 2025
Website: https://stixmavel.com
Email: info@stixmavel.com
Phone: +44 1273 982 614
Business Address: 15 Wellington Crescent, Brighton BN2 7BG, United Kingdom
Welcome to Stixmavel, where natural beauty meets sustainability. This Sales Policy outlines the terms and conditions governing all purchases made on https://stixmavel.com. By placing an order on our website, you agree to be bound by this Sales Policy as well as our Terms and Conditions, Refund and Returns Policy, and Privacy Policy.
Please read this policy carefully before purchasing. If you have any questions, you can reach out to us via the contact details provided above.
1. Scope of Policy
This Sales Policy applies to all orders, transactions, and deliveries made through the Stixmavel online store. It includes terms relating to:
Order acceptance
Product availability
Pricing and payment
Order modifications
Delivery and shipping
Risk and title
Promotions and discounts
Customer support
Sales restrictions
2. Product Availability
All products on https://stixmavel.com are subject to availability. We make every effort to keep stock levels updated, but inventory discrepancies may occasionally occur. If an item you ordered becomes unavailable:
We will notify you via email within 24–48 hours.
You may be offered a replacement product, store credit, or a full refund in USD.
We reserve the right to cancel any part of an order based on stock limitations.
We do not guarantee continued availability of any product. Limited edition or promotional items may not be restocked once sold out.
3. Product Descriptions
We strive to provide accurate and detailed descriptions, images, and usage instructions for all our products. However:
Colors may vary slightly depending on your screen or lighting conditions.
Ingredients and packaging may occasionally change without notice due to supplier availability.
We reserve the right to correct typographical errors, pricing inaccuracies, and content at any time.
If you believe the product you received does not match the description, please contact us for assistance.
4. Pricing and Currency
All prices are listed in United States Dollars (USD) unless otherwise noted. Prices do not include applicable shipping charges, taxes, customs duties, or import fees. These will be calculated and displayed at checkout where applicable.
We reserve the right to:
Adjust prices at any time without prior notice
Honor sale prices only during the promotion period
Refuse orders placed due to clear pricing errors
5. Order Acceptance
Your order constitutes an offer to purchase. When you place an order:
You will receive an email confirmation acknowledging receipt of your order.
Order acceptance occurs only when we ship the product(s) and send a final confirmation email.
We reserve the right to refuse, cancel, or limit any order for any reason, including:
Suspected fraud
Inventory limits
Pricing errors
Misuse of discount codes
Violation of our policies
If your order is canceled, we will issue a full refund to your original payment method.
6. Payment Terms
All payments must be made in full at the time of purchase. We accept the following payment methods:
Visa, Mastercard, American Express, Discover
PayPal
Apple Pay, Google Pay
Shop Pay
Stixmavel Gift Cards (where applicable)
Payments are processed securely through PCI-compliant gateways. Stixmavel does not store full credit card details.
For more information, please refer to our Payment Policy.
7. Shipping and Delivery
We offer domestic and international shipping. Shipping costs and estimated delivery times are calculated at checkout.
Key points:
All orders are shipped from our fulfillment center in the UK.
Delivery times may vary by destination and courier.
Risk of loss or damage passes to the buyer upon shipment.
You can track your order using the tracking number provided in your shipping confirmation email.
Please refer to our Delivery Policy for full shipping terms.
8. Order Modifications and Cancellations
If you need to cancel or change your order, please contact us within 12 hours of placing it. After this window, the order may already be in processing and cannot be modified.
We do not allow changes to:
Shipping addresses after dispatch
Product selections after packaging
Discount code applications after checkout
9. Title and Risk
Title to all products passes to you when the order is dispatched. We are not responsible for products lost or damaged in transit, though we will assist with claims against the shipping provider.
10. Promotions and Discounts
From time to time, Stixmavel may offer promotions, discount codes, or bundled pricing.
Terms:
Discounts must be applied at checkout; they cannot be retroactively applied.
Only one discount code may be used per order unless otherwise specified.
Discounted items may be excluded from further promotions.
Free shipping thresholds apply to the order total after discounts are applied.
We reserve the right to cancel or limit promotional offers at our discretion.
11. Gift Cards and Store Credit
Digital gift cards issued by Stixmavel:
Are redeemable at https://stixmavel.com only
Are non-refundable and not redeemable for cash
Do not expire unless stated otherwise
Cannot be used to purchase additional gift cards
Store credit may be issued for approved returns and is non-transferable.
12. Customer Support
If you experience any issues with your order, our customer support team is here to help. Contact us via:
📧 Email: info@stixmavel.com
📞 Phone: +44 1273 982 614
🕘 Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)
We aim to respond to all inquiries within 1–2 business days.
13. International Orders and Customs
For international customers:
You are responsible for paying any customs duties, VAT, import taxes, or fees levied by your country.
Delays caused by customs are beyond our control.
If you refuse delivery due to customs charges, we will refund the product value only—excluding shipping and return fees.
Please review your country’s import policies before ordering.
14. Limitations of Liability
Stixmavel will not be held liable for any indirect, special, or consequential damages arising from the use of our products or website.
We do not make medical claims regarding product performance.
Individual results may vary depending on skin type, allergies, and usage.
Always perform a patch test before full application, and consult a physician if you have sensitive skin or allergies.
15. Changes to Sales Policy
Stixmavel reserves the right to update or revise this Sales Policy at any time. Changes will be effective immediately upon posting to this page, with an updated effective date.
Your continued use of the site and purchase of products after changes are posted constitutes your acceptance of the revised terms.
16. Governing Law
This Sales Policy shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of laws principles. Any disputes shall be resolved in the UK courts, unless stated otherwise by applicable international law.
17. Contact Us
If you have any questions or concerns regarding this Sales Policy or your order, please reach out:
Email: info@stixmavel.com
Phone: +44 1273 982 614
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)