Delivery Policy

Effective Date: July 5, 2025
Website: https://stixmavel.com
Email: info@stixmavel.com
Phone: +44 1273 982 614
Business Address: 15 Wellington Crescent, Brighton BN2 7BG, United Kingdom

Thank you for shopping with Stixmavel, your trusted destination for organic, cruelty-free beauty. We are committed to providing exceptional customer service and a smooth delivery experience from the moment you place your order to the time it arrives at your door. This Delivery Policy explains how we process, pack, ship, and track your orders, as well as estimated timeframes, fees, and delivery restrictions.

We encourage all customers to read this policy thoroughly before completing their purchase. By placing an order on our website, you agree to the terms stated in this Delivery Policy.

1. Order Processing Time

All orders placed through our website are processed during business hours (Monday to Friday, 9:00 AM – 6:00 PM GMT). Once your order has been received:

  • Orders are typically processed within 1–3 business days.

  • Orders placed on weekends or public holidays will begin processing on the next business day.

  • During peak times (such as promotions, holidays, or new launches), processing times may be slightly delayed due to high demand.

You will receive a confirmation email once your order has been successfully placed and another email with tracking information once your order has been shipped.

2. Shipping Rates and Charges

All shipping costs are calculated in United States Dollars (USD) and will be displayed at checkout based on your delivery address and selected shipping method.

Domestic Shipping (Within the United Kingdom):

  • Standard Shipping (3–5 business days): $5.95

  • Express Shipping (1–2 business days): $9.95

  • Free Standard Shipping on orders over $75 USD

International Shipping:

  • Europe: $14.95 (7–10 business days)

  • USA & Canada: $16.95 (7–12 business days)

  • Asia-Pacific: $19.95 (10–15 business days)

  • Middle East & Africa: $22.95 (10–18 business days)

  • Free International Shipping on orders over $150 USD

Note: Shipping times are estimates and may vary based on customs clearance, local postal services, and unforeseen circumstances.

3. Delivery Timeframes

We work with reputable courier services (such as Royal Mail, DHL, UPS, and local partners) to ensure your order is delivered securely and promptly. Estimated delivery timeframes are calculated from the dispatch date, not the order date.

You can expect your order to arrive within the following estimated windows:

  • UK Standard Shipping: 3–5 business days

  • UK Express Shipping: 1–2 business days

  • Europe: 5–10 business days

  • USA & Canada: 7–12 business days

  • Rest of World: 10–18 business days

Please note that remote areas may require additional time. Delivery delays due to customs, weather events, or service disruptions are not within our control.

4. Customs Duties and Taxes

For international shipments, the recipient is responsible for any customs duties, VAT, import taxes, or clearance fees that may apply in the destination country.

  • These charges are not included in the product or shipping price.

  • Customs policies vary by country, so we recommend checking with your local authorities before ordering.

  • Stixmavel is not responsible for any delays or costs caused by customs clearance processes.

5. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email containing your tracking number and courier link. You can use this information to monitor the status of your delivery.

Please allow 24–48 hours for tracking updates to appear in the courier’s system. If you do not receive tracking details within three business days of your order, contact us at info@stixmavel.com.

6. Shipping Restrictions

While we aim to deliver worldwide, there are some exceptions due to logistics or legal limitations. We do not currently ship to the following regions:

  • Countries under international trade sanctions

  • Certain remote islands or regions without postal access

  • P.O. Boxes (for international orders)

If your country or region is unavailable during checkout, please contact us to verify if shipping is possible.

7. Failed Deliveries and Incorrect Addresses

It is your responsibility to provide accurate shipping details during checkout. Please double-check your address, including apartment or unit numbers, ZIP/postal codes, and contact information.

If a package is returned due to:

  • An incomplete or incorrect address

  • The recipient being unavailable

  • Refusal to pay customs duties

…we will contact you to arrange a re-delivery or issue a partial refund (excluding original shipping fees). Additional shipping charges may apply.

We are not responsible for delivery errors due to incorrect or incomplete shipping information provided by the customer.

8. Damaged, Lost, or Delayed Shipments

At Stixmavel, we take great care in securely packaging every order. However, in the rare case that your order is lost, delayed, or arrives damaged:

  • Damaged Items: Please notify us within 48 hours of receipt. Include photos of the packaging and product. We will arrange a replacement or refund after verification.

  • Lost Packages: If your package does not arrive within 20 business days (UK) or 30 business days (international), contact us. We will investigate with the courier and take appropriate action.

  • Delayed Deliveries: We are not responsible for delays caused by events beyond our control, such as customs checks, natural disasters, strikes, or service interruptions.

9. Multiple Shipments

If your order contains multiple items, it may be shipped in separate parcels depending on stock availability or warehouse locations. You will receive separate tracking numbers for each shipment if applicable.

Split shipments do not affect your shipping cost unless otherwise stated.

10. Delivery Confirmation

Once an order is marked as “Delivered” by the courier, it is considered successfully fulfilled. If you did not receive your order:

  • Check with neighbors, building managers, or mailrooms

  • Look for a “missed delivery” notice or check secure drop-off points

  • Contact the courier directly for GPS proof of delivery

If you’re still unable to locate your package, reach out to us. We will help you file a lost item claim with the courier, but please understand that we cannot guarantee a refund or replacement unless the courier confirms a delivery error.

11. Business Days and Holidays

Deliveries and order processing occur on business days only (Monday to Friday, excluding UK national holidays). Orders placed during holidays or promotional periods may require additional time due to higher volume.

We recommend ordering early during peak shopping seasons (e.g., Christmas, Valentine’s Day) to avoid delays.

12. Special Delivery Requests

If you have special delivery instructions (such as “leave with neighbor” or “do not ring doorbell”), please include them in the “Order Notes” section at checkout.

While we pass these instructions along to the courier, we cannot guarantee that they will be followed, as final discretion lies with the delivery personnel.

13. Contact and Support

If you have questions or concerns regarding your shipment, feel free to reach out to our customer care team. We’re here to help:

Email: info@stixmavel.com
Phone: +44 1273 982 614
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)

14. Policy Changes

Stixmavel reserves the right to update or revise this Delivery Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website following any policy changes constitutes your acceptance of the updated terms.

Final Words

Your satisfaction is our top priority. We aim to provide transparent, efficient, and secure delivery for every order you place with Stixmavel. Thank you for trusting us with your beauty journey—we’re honored to serve you.