Privacy Policy

Effective Date: July 5, 2025
Website: https://stixmavel.com
Email: info@stixmavel.com
Phone: +44 1273 982 614
Business Address: 15 Wellington Crescent, Brighton BN2 7BG, United Kingdom

At Stixmavel, your privacy and the protection of your personal data are of the utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us. By accessing or using https://stixmavel.com, you agree to the practices described in this Privacy Policy.

This Privacy Policy complies with global privacy laws, including the General Data Protection Regulation (GDPR) for users in the EU, and applies to all users, regardless of location.

1. Information We Collect

We collect both personal and non-personal information when you interact with our site. This may occur when you browse our site, register for an account, place an order, or contact customer support.

A. Personal Information

This includes information that can be used to identify you directly or indirectly:

  • Full name

  • Email address

  • Billing and shipping addresses

  • Phone number

  • Payment information (processed securely via third-party gateways)

  • Order history

  • Account details and preferences

B. Non-Personal Information

This includes technical and behavioral data such as:

  • IP address

  • Browser type and version

  • Device type

  • Pages visited

  • Time spent on pages

  • Referring websites

  • Cookies and other tracking technologies

2. How We Use Your Information

The information we collect is used for the following purposes:

  • To process and fulfill your orders, including payment and delivery

  • To create and manage your account

  • To send order confirmations, shipping updates, and customer service messages

  • To provide personalized content, product recommendations, and special offers

  • To respond to inquiries or resolve issues

  • To improve the functionality, performance, and security of our website

  • To comply with legal obligations and protect our rights or the rights of others

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

3. Payment Processing

All payments on our site are securely processed through PCI-DSS-compliant third-party providers (e.g., Shopify Payments, PayPal, Stripe). We do not store your full credit/debit card information on our servers. Transactions are encrypted using industry-standard SSL (Secure Socket Layer) technology.

All transactions are processed in United States Dollars (USD). Currency conversions or foreign transaction fees may be applied by your card issuer or bank.

4. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to enhance user experience and analyze website traffic. Cookies help us:

  • Remember your login credentials

  • Store your preferences and cart contents

  • Monitor website usage and performance

  • Deliver relevant advertisements and promotions

You can manage cookie settings through your browser. Disabling cookies may limit some features of our website.

5. Email Marketing and Communications

If you opt in to receive marketing communications, we may send you emails about new products, exclusive discounts, or beauty tips.

You can unsubscribe at any time by:

  • Clicking the “Unsubscribe” link in any marketing email

  • Emailing us at info@stixmavel.com with your request

Please note that even after opting out, you will still receive transactional emails (e.g., order confirmations, shipping notices).

6. Sharing Your Information

We only share your personal information with third parties in the following situations:

  • Shipping and Fulfillment Partners: To deliver your order to your address

  • Payment Processors: To complete secure payment transactions

  • Email Service Providers: To send email newsletters and updates (e.g., Mailchimp)

  • Analytics Tools: To understand site performance and user behavior (e.g., Google Analytics)

  • Legal Requirements: If required by law, court order, or to comply with regulatory obligations

  • Business Transfers: If we sell or merge the business, user data may be transferred accordingly

All service providers are bound by confidentiality agreements and are only permitted to use your information for the specific services they provide to us.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

  • Fulfilling your orders

  • Complying with legal and tax requirements

  • Resolving disputes

  • Enforcing agreements

Afterward, your data is securely deleted or anonymized for statistical use.

8. Your Rights

Depending on your location, you may have the following rights under data protection laws (e.g., GDPR, CCPA):

  • Access – Request a copy of the personal data we hold about you

  • Correction – Request to update inaccurate or incomplete data

  • Deletion – Request to delete your data from our systems (subject to legal exceptions)

  • Restriction – Request to limit the use of your data

  • Objection – Object to specific types of processing, such as direct marketing

  • Portability – Request to transfer your data to another service provider

To exercise any of these rights, please contact us at info@stixmavel.com. We may need to verify your identity before fulfilling your request.

9. Data Security

We implement appropriate physical, electronic, and administrative safeguards to protect your information. These measures include:

  • SSL encryption for data transmission

  • Firewalls and server security controls

  • Access limitations for internal staff

  • Routine security audits and monitoring

Despite our efforts, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute protection, but we do everything within reasonable industry standards.

10. Children’s Privacy

Stixmavel does not knowingly collect or process information from individuals under the age of 13. If you believe a child has submitted personal information to us, please contact us immediately so we can delete the data and take appropriate action.

11. Third-Party Links

Our website may contain links to external websites or services that are not operated by Stixmavel. We are not responsible for the privacy practices or content of such third-party sites.

We recommend reviewing the privacy policies of those sites before providing them with any personal information.

12. International Users

If you are accessing our website from outside the United Kingdom, please note that your information may be transferred to and stored in countries that may not have the same data protection laws as your jurisdiction.

By using our website and submitting your information, you consent to such transfers and processing in accordance with this Privacy Policy.

13. Updates to This Policy

Stixmavel reserves the right to update or revise this Privacy Policy at any time. Any changes will be reflected on this page with a new Effective Date at the top.

We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes acceptance of the revised policy.

14. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your data, please contact us:

Email: info@stixmavel.com
Phone: +44 1273 982 614
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)
Website: https://stixmavel.com